Portfolio · Thermal skincare · Shopify

From the Spring to digital.

Since 2013 Ischia SPAEH has managed the Fonte delle Ninfe Nitrodi spring on the island of Ischia, using its thermal water to create face, body and hair care. We renewed the online store around its bond with the Spring, building a journey that guides every customer to the right products.

Services
  • Strategy
  • UX and CRO
  • Development
  • Ads
  • Storytelling
The Ischia SPAEH homepage: the best thermal water for beautiful skin

Results in the first six months

+11%

Online orders

May–October, compared with the previous year
+15%

Orders from returning customers

May–October, compared with the previous year
45%

Orders above the free gift threshold, among those with free shipping

In Italy, up from 28% before the gift
4

Markets served with tailored content and rules

Italy, Germany, United Kingdom, United States
+28%

Online revenue in October

Compared with October 2025
The starting point

Over two thousand years of history, and a website that started from the products.

  1. The origin

    The Fonte delle Ninfe Nitrodi spring, a heritage no competitor can replicate

  2. The catalogue

    Products sorted by line and type, following the classic logic of an online shop

  3. The audiences

    Customers in Italy, Germany, the United Kingdom and the United States, plus wellness professionals

The problem

The website was a catalogue: it showed the products, but it didn't tell where they come from or help people choose.

01

The origin in the background

The Spring, the one thing nobody can copy, only came after the products.

02

A catalogue to decode

Internal lines and product types, with no help to understand what your skin needs.

03

One item and that's it

No advice and no reason to complete the routine.

04

A single audience

Foreign markets and professionals without a journey designed for them.

The strategy

The Spring as the common thread, the customer as the starting point.

Solution 01

The Spring becomes the common thread.

The story starts from the history of the Fonte delle Ninfe Nitrodi and leads to the products, not the other way round. Every product page combines the role of Nitrodi Water with the information you need to choose.

BrandStorytellingProduct pages
Solution 02

From categories to needs.

Customers browse by skin needs, body areas and product type. The quiz collects preferences and needs and suggests a complete ritual, with care for the morning and the evening.

UXRitualsQuiz
Solution 03

A cart that makes suggestions.

It suggests products that complement the ones chosen and shows how much is left for free shipping and the free gift, with different thresholds for each market.

CRORecommendationsRules by market
Solution 04

Four markets and a channel for professionals.

Italy, Germany, the United Kingdom and the United States have tailored content and rules. Hotels, spas, beauty centres and pharmacies have a dedicated page, with a form that qualifies each request.

MarketsB2BLead generation
Before and after

The same homepage, three years apart.

Drag the yellow line to compare the May 2023 homepage with today's.

The Ischia SPAEH homepage today, opening with the story of Nitrodi Water and a menu organised by needs The Ischia SPAEH homepage in May 2023, with a slider of product lines May 2023 Today
The opening message

Before, a slider of product lines. Now the Spring and its water in the very first sentence.

Reasons to buy

Free shipping and free samples scroll at the top, always in view.

A menu built on needs

No longer by internal lines, but by skin needs, body areas and rituals.

How we built it

Every technical choice linked to a business result.

  1. Shopifya tailor-made store
  2. Higher order valuethresholds and gifts in the cart
  3. Sales abroad4 markets, 3 languages
  4. Contacts to nurturequiz and requests in Klaviyo
  5. More trustreviews on product and home pages
  6. More products per ordermatching suggestions
  7. Reliable datatracking and consent
Higher order valuethresholds and gifts in the cartSales abroad4 markets, 3 languagesContacts to nurturequiz and requests in KlaviyoMore trustreviews on product and home pagesMore products per ordermatching suggestionsReliable datatracking and consent Shopifya tailor-made store
The client's voice
What no competitor can replicate is our origin: the Fonte delle Ninfe Nitrodi spring, its water, Ischia and the historical and thermal heritage that comes with them.
Luciano Iacono Managing Director, Ischia SPAEH

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